Policy

Refund and Cancellation Policy

Thank you for shopping with us at factoryx.dev. We strive to provide you with a seamless and satisfactory shopping experience. Please take a moment to review our refund and cancellation policy before making a purchase.

Refund Policy:

1. All sales are final: We do not accept refunds or exchanges for any products purchased through our website. Once an order is placed and payment is made, the sale is considered final.

2. No product return: Due to the nature of our business, we cannot accept returned items for any reason. This includes but is not limited to change of mind, dissatisfaction with the product, or incorrect product selection.

3. Damaged or defective products: In the rare event that you receive a damaged or defective product, please contact our customer support within 3 days of receiving the order. We will review your case and provide assistance accordingly. Please note that we may require photographic evidence of the damaged or defective product.

Cancellation Policy:

1. Order cancellations: We understand that circumstances may arise where you need to cancel an order. However, once an order is placed and payment is made, we have a streamlined fulfillment process that begins immediately. Therefore, we cannot guarantee the cancellation of an order once it has been placed.

2. Incorrect or incomplete orders: If you have accidentally placed an order with incorrect or incomplete information, please contact our customer support as soon as possible. We will do our best to update the order details before it is processed for shipment. However, we cannot guarantee that we will be able to make the changes requested.

3. Out of stock items: In the event that an item you purchased is out of stock or unavailable for any reason, we will notify you promptly. You will have the option to either choose an alternative product or receive a full refund for the out-of-stock item.

Please note:

• We reserve the right to modify or update this refund and cancellation policy at any time without prior notice. It is your responsibility to review the policy periodically.

• Our refund and cancellation policy applies only to purchases made directly through our website. If you have purchased our products from a third-party retailer, please refer to their respective refund and cancellation policies.

If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer support info@factoryx.dev or +85510686878 . We are here to assist you and provide any necessary clarification.